RETURN POLICY 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy. Custom items sold by Connectzone are Non-Cancellable/Non-Returnable (NCNR).

RETURNS

Contact us to obtain a Cancellation Authorization or Return Material Authorization (RMA) from Connectzone.  All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

ConnectZone
Attn: Returns (RMA#)
7787 N. Skyview Dr. Unit B
Lake Havasu City, AZ 86404

Please note that you will be responsible for all return shipping charges. Please ensure RMA # is on the label or box for fast and easy identification.  We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(425) 212-4400 sales@connectzone.com